Objective

Motivated Computer Science graduate with hands-on IT experience and AWS certifications, seeking a cloud engineering role to apply infrastructure knowledge and grow in a cloud-native environment.

Education

UNC Greensboro, Greensboro, NC

Bachelor of Science, Computer Science 2021-2024

Averett University, Danville, VA

Bachelor of Science, Flight Operations 2013-2017

Technical Skills

Languages: Java, HTML, CSS, JavaScript, C, Node.js, React.

Operating Systems: Windows, Linux.

Certifications: AWS Cloud Practitioner, AWS Solutions Architect Associate.

Projects

Lingo Buddy (Senior Project) April 2024

• Spanish Learning Web Application that uses React, Node.js, PostgreSQL, and hosted with Heroku.

Pick and Go (Software Engineering Project) December 2023

• Travel Planner and Scheduler Application that uses HTML, CSS, Javascript, and Java Spring Boot.

Work Experience

Orange County Government, Hillsborough NC

IT, Support Analyst I

October 2024 – Present

• Manage user multi authentication through DUO Administration system.
• Control users, groups, and computer devices through Active Directory.
• Handle phone device setup and troubleshooting through Avaya Site Administration and Meraki.
• Helped Network administrator with switch configurations and Wireless Access Point setup for event.

Orange County Government, Hillsborough NC

IT, Temporary Information Tech

October 2022 – October 2024

• Answered incoming customer support calls and created detailed tickets to track and resolve issues.
• Utilized a BOSS ticketing system to record and track user incidents while relaying information to the Help Desk Supervisor and Network Analyst.
• Diagnosed and resolved a range of software, hardware, and networking issues for users via remote desktop, phone, email, and in-person.
• Worked on a project to design a public website for a local community center.